|
A new streamlined planning complaints procedure has been
launched by Northern Ireland's Environment Minister, Alex
Attwood.
The procedure, designed to make the process of complaining
easier and more user friendly, is now operational.
The main change is to reduce the number of steps from three
to two.
Alex Attwood said - “Planning is complex - the easier we
make it for the public to navigate, the better. The winding
up of the Planning Service and the integration of planning
into the Department of Environment has provided an excellent
opportunity to introduce a more customer-focused and streamlined
complaints procedure.
“I am glad to say that most planning related complaints can
be dealt with in an informal way over the telephone and it
is possible to resolve many issues by this method. The new
procedure I am introducing is intended to manage more formal
complaints which would normally be made in writing to the
relevant Planning Officer.
“The main change is to reduce the number of steps from three
to two - the first stage handled by the appropriate Area Planning
Manager and the second at Director level. This will short-circuit
the process and lead to speedier resolutions.
“Any complainant who still remains dissatisfied can ask an
MLA to take the complaint to the Assembly Ombudsman.”
For further details - Click
Here
|
